vippp is committed to protecting the personal information of every player on our platform. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
📅 Last Updated: January 2026
Introduction
This Privacy Policy ("Policy") sets out how vippp ("we", "us", "our"), operating the platform at vippp.ws, collects, uses, stores, and discloses personal information relating to players and visitors ("you", "your") who access or use our Platform. This Policy applies to all information collected through the vippp website, mobile-browser experience, customer support channels, and any other interaction you have with vippp as an organisation.
By registering for an account on vippp or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your information as described herein. If you do not agree to this Policy, you must discontinue your use of the Platform. We recommend reviewing this Policy periodically, as it may be updated from time to time.
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Identity Data
Name, date of birth, and account credentials provided at registration.
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Financial Data
Payment method details, transaction records, deposit and withdrawal history in BDT.
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Technical Data
IP address, device type, browser, session tokens, and connection data.
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Security Data
SSL-encrypted. KYC documents stored securely. Passwords hashed and never readable.
Information We Collect
vippp collects personal information that is necessary to provide our services, comply with legal obligations, and protect the integrity of the Platform. We do not collect more information than is reasonably necessary for these purposes.
Category 1
Registration and Identity Information
When you register for a vippp account, we collect your full name, date of birth, mobile phone number, and any username or password you create. This information is required to open and maintain your account, to verify your identity when you log in, and to comply with our age verification obligations. You may also be asked to provide a copy of a government-issued identity document as part of our KYC process.
Category 2
Financial and Transaction Information
We collect information related to deposits, withdrawals, and betting transactions you carry out on the Platform. This includes the payment method used (bKash, Nagad, Rocket, or Upay), transaction reference numbers, amounts in BDT, timestamps, and transaction status. We do not store your full mobile wallet credentials or PIN numbers. Financial transaction records are retained in accordance with our data retention policy and applicable legal requirements.
Category 3
Technical and Usage Information
When you access vippp, our servers automatically record certain technical information, including your IP address, the type of device and browser you are using, pages visited, session duration, and click patterns. This data is collected using standard server log files and cookies. We use this information to maintain Platform security, diagnose technical problems, analyse usage patterns, and improve the user experience.
Category 4
Communications and Support Information
If you contact vippp customer support by email or through any messaging channel, we collect the content of those communications along with any attachments or identifying information you provide. This information is used to respond to your queries, resolve complaints, and improve our customer service. Support communications may be retained for training and quality assurance purposes for a period of up to 24 months.
How We Use Your Information
vippp uses the personal information it collects only for the purposes described in this Policy. We do not sell your personal data to any third party for marketing purposes.
Purpose 1
Account Management and Service Delivery
We use your registration and identity information to create and manage your vippp account, to authenticate your identity when you log in, to process deposits and withdrawals, to settle bets and casino game results, and to deliver any bonuses or promotional credits that you are eligible to receive. This use of your data is necessary for the performance of your contract with vippp.
Purpose 2
Legal Compliance and Fraud Prevention
We use your identity, financial, and technical data to comply with our legal obligations, including age verification, anti-money laundering checks, and KYC requirements. We also use this information to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct. Where our legal obligations require us to report activity to relevant authorities, we will do so. This use of your data is required by law and is in our legitimate interests as a platform operator.
Purpose 3
Platform Improvement and Analytics
We use aggregated and anonymised technical and usage data to understand how players use the Platform, to identify areas for improvement, to test new features, and to optimise page performance. This analysis is carried out on aggregated data sets that do not identify individual players. Where individual-level technical data is used for analytics, it is processed in pseudonymised form.
Purpose 4
Customer Support and Communications
We use the information you provide when contacting vippp support to respond to your enquiries, investigate complaints, and resolve disputes. We may also use your contact details to send you important service communications, such as notifications about changes to these policies, security alerts, or account-related updates. We will only send you promotional communications where you have indicated your preference to receive them.
Sharing of Your Information
vippp does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below.
Sharing 1
Payment and Technology Service Providers
We share necessary financial information with our payment processing partners (bKash, Nagad, Rocket, Upay) to facilitate your deposits and withdrawals. We also share technical data with our hosting, security, and analytics service providers as required to operate the Platform. All such service providers are bound by data processing agreements and are required to handle your data securely and only for the purposes for which it was shared.
Sharing 2
Game Providers
Some games on the vippp Platform are provided by third-party game studios, including Pragmatic Play, Evolution Gaming, Ezugi, and Spribe. When you play a game provided by one of these studios, your account identifier and game session data may be transmitted to the relevant game provider for the purpose of delivering the game and settling results. Game providers are contractually required to handle this data in compliance with applicable data protection standards.
Sharing 3
Legal and Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vippp, its players, or others. Any such disclosure will be made in accordance with applicable laws and will be limited to the minimum information necessary for the relevant purpose.
Cookies and Tracking Technologies
vippp uses cookies and similar tracking technologies to deliver and improve the Platform experience. Below is a summary of how we use these technologies.
Cookie Type 1
Essential Cookies
Essential cookies are strictly necessary for the Platform to function. They enable core functionality such as maintaining your login session, remembering your language preference, and ensuring that pages load correctly. You cannot opt out of essential cookies while using the Platform, as they are required for it to operate. These cookies do not track your activity for marketing purposes and do not store any personally identifiable information beyond what is necessary for session management.
Cookie Type 2
Analytics and Performance Cookies
We use analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is collected in aggregated form and is used solely to improve Platform performance and usability. Analytics cookies do not identify you as an individual. You may opt out of analytics cookies by adjusting your browser settings, though doing so may affect some aspects of your Platform experience.
Data Security
vippp takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption across all pages and transaction flows on the Platform, password hashing using industry-standard algorithms, session token expiry on inactivity, and restricted internal access to personal data based on the principle of least privilege.
Despite these measures, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, vippp will take prompt action to contain the breach, investigate its scope, and notify affected players as required. If you believe that your account has been compromised, please contact vippp support immediately using the email address shown in the footer of this page. You should also change your account password as soon as possible.
Data Retention
vippp retains your personal information for as long as your account remains open and for a period after account closure as required by applicable legal and regulatory obligations. In general, account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Support communications are retained for up to 24 months. Technical log data is typically retained for up to 12 months.
Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, vippp will delete or anonymise it in a secure manner. If you close your vippp account voluntarily, you may request confirmation of the deletion schedule for your personal data by contacting our support team at the email address shown in this page's footer.
Your Rights Over Your Personal Data
You have the following rights in relation to the personal data that vippp holds about you. To exercise any of these rights, please contact vippp support using the email address shown in the footer of this page.
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Right of Access
You have the right to request a copy of the personal data that vippp holds about you. We will provide this within a reasonable timeframe following receipt of a verified request.
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Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update some account information directly through your account settings.
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Right to Erasure
You may request that vippp delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent, or where the data has been processed unlawfully. Note that we may be unable to delete certain data where retention is required by law.
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Right to Object
You have the right to object to vippp processing your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests where you have grounds relating to your particular situation.
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Right to Data Portability
Where vippp processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
Children and Minors
vippp is strictly an adult platform for persons aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe that a minor has created a vippp account or provided us with personal data, please contact our support team immediately using the email address shown in the footer of this page.
Changes to This Policy and How to Contact Us
vippp may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vippp handles your personal data, please contact our support team by email. Our support email address is displayed in the footer of every page on this site. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please note that we cannot process data requests submitted through channels other than the support email, as we need to verify your identity before acting on any request.
Ready to Play Responsibly?
Your data is safe with vippp. Explore our games, check our FAQ for common questions, or review our Terms and Conditions. 21+ only.